BREAKOUT
How Deloitte Transformed and Made an Impact That Matters
In 2015, Deloitte was one of the largest professional service organizations in the world—but it was stuck in the middle of the pack: second among the so-called Big Four, looking up at rather than outcompeting its competition. Yet by 2022, Deloitte had vaulted ahead to become the undisputed leader, outpacing its peers despite the Covid-19 pandemic and economic crisis.
How? By executing the most significant transformation in its history. The organization successfully integrated seventy-two independent member firms around the globe, while growing top and bottom lines at unprecedented rates—and simultaneously protecting and enhancing its brand and improving audit quality. Grounded in purpose and driven by leaders across the organization, this wide-ranging endeavor predated the pandemic, but left Deloitte far better prepared to confront such a global crisis when it arose.
Far from a typical business case study, this is the story of a true team effort. BREAKOUT reveals how Deloitte partners and professionals rose to an unprecedented moment and achieved breakout performance—transforming the organization, emerging from a world-changing crisis even stronger than before, and repositioning the oldest name in professional services for a postpandemic future.